Point of sales system is a must-have for anyone who wants to be successful in a business venture. They speed up business transactions, create smooth workflow for employees, and are capable of providing detailed sales reports on a day-to-day basis.
Customers also enjoy the benefits of point of sale programs as the systems help provide more customer-oriented services for any type of business. Most of us might have already experienced how point of sales system makes both businessmen and customers happy, but the benefits don’t end there.
In order to keep a business running smoothly, a business owner should aim to keep employees’ performance monitored. Employees are the backbones of the business; they are the link between the business owner and the customers and without them, there would be no business at all. There are two main reasons of monitoring employees’ performance.
Preventing fraudulent activities by employees
One of the biggest problems when it comes to most businesses is the lack of employee management because of the lack of a Point of Sale System. There are a lot of problems when it comes to trading and most of the problems involved are often caused by negligence of the staff, the lack of cashier-sales clerk organization and some fraudulent activities caused by the workers. In order to prevent any problems within a company, there are various ways in order to manage employees. One of which is through the use of some machines which would prevent any fraudulent activities for instance, the use of video cameras so that employees would not be tempted to steal from the company. Another way is through the use of the POS or Point of Sale. The Point of Sales System is designed to decrease any fraudulent activities while at the same time improve cashier-sales clerk organization since there would be a decrease in any errors.
Traditional cash registers are designed to list the number of products which are bought by a customer. If there would be any mistakes involved, the cashier would remove the original receipt and then type in the list again. Sometimes, most products are neglected to be listed on the register and the company would often perceive it as an error coming from the cashier. In such a situation, the cashier would be tempted to steal from the company through accessing the cash register and taking in some money. Without a suitable Point of Sale System and an auditor, such fraudulent acts would not be detected for several years. Some sales clerks can even take some products and items from the store. The items which would be stolen by the sales clerk would be listed as sold items since the cash register is not designed to record all the sold items.
In order to reduce any fraudulent activities while at the same time prevent stealing a POS System can be used. The POS or Point of Sales System would not only register all the products sold but a ledger of all the sold items would be sent to a database. The amount gained daily would also be registered on the POS machine so that an auditor and accountant would be able to record it later.
Identifying the best performing employees
Point of sale programs have staff management features such as sales tracking for each employee, commission totals, fore-casted sales, and top employee based on sales. Using these features of POS programs, business owners/managers can motivate their employees to work harder and increase their sales by providing incentives and promotions to those shown to have worked the hardest based on sales.
If an action plan, for example, is created in which the best employee of the month is given bonuses and incentives, employees can use the software’s individual sales tracking feature to monitor their progress for the month and see how much they still have to work for.
Incentives do not need to be costly either. They could just be compensatory, such as flexible schedules, an increase in the number of allowed absences, and the like. Individuality, in this case, is helpful because it shows the employees how each one of them is important in the business. This would be a win-win situation since motivated employees work harder and in turn, get more sales.
Having information about customers also help the employees establish better relationships with the people they are serving. POS software can provide information on customers’ previous purchases which would help the employees understand what the customers want which, in turn, lead to better sales opportunities.
Also, POS programs provide statistics on frequent buyers and top customers based on amount of purchases. With this information at hand, employees could contact the customers personally whenever gift certificates, discounts, or freebies are available for them – if such permission was granted.
Building a good relationship between employees and customers is important because when the employees gain the customer’s trust, it would mean more sales opportunities for them. More importantly, it also translates to the customers trusting the company. All this is made easier by POS programs.